NSCB_RU_8_STATNEWS

STATNews
09 June 2009

APAC is ramping up for 1,000 seats in Leyte

APAC Customer Services, Inc. (APAC), the newest client service center in Leyte, is ramping up for 1,000 seats by end of 2009. At full capacity, the company can accommodate approximately 1,000 customer service representatives and shared services staff.

APAC is recognized as an industry leader in business process outsourcing (BPO)/call center management. It opened its site at the Leyte Academic Center in Palo, Leyte last January 2009, and started to train the first wave of customer service representatives (CSR) and shared services staff. The company has considered investing in the province on account of its high literacy rate, wealth of talents and presence of various universities in the region.

To date, APAC Leyte has a total of 243 strong workforce. It is positioned to boost its presence in the province by increasing its present headcount by 120 in July and 637 by the end of this year.

In its nearly 35 years of experience, it has established (9) customer care centers in the United States and four (4) off-shore customer care centers in the Philippines: two (2) in Alabang, one (1) in Quezon City and one (1) in Leyte. The company’s flexibility and expertise enables it to respond to opportunities and meet clients' changing business needs.

EVANGELINE M. PARAN (Sgd.)
Regional Head

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